How do I return an item? Policies are developed to avoid confusion or saying, "I told you so." This is pure snooze material, but you really should read it. There will be a test, later. We will offer to replace bars that aren't usable in order to make your order complete. Wood will be wood, and it may change due to humidity or even from how it's stored. Once it leaves our premises, we have no control over their environment. It's your responsibility to check your bars upon arrival. We won't warranty bars beyond two weeks after shipping. If there are issues with bars, we will require photos to ascertain whether or not bars are useable. The industry standard is 1/8" deviation over one foot, our standard is much tighter with 1/8" deviation over three feet. Generally, you'll find it to be much more critical than that. We have a very picky crew! A word about gluing the joints, don't do it. (Stapling later). The miters are meant to be expandable if required in the future. Keys, or wedges, are used to expand the miters, thus tightening the canvas. We won't warranty any bars that have been glued, regardless of what the issue may be. If you staple bars and send them back, they're obviously unsaleable, and will garner no refund. Having said that, instead of using glue, some artists use staples to secure the miters. If they need to be expanded in the future by keys, the staples accommodate minor clevering. A word of CAUTION: stretcher bars should always be taken apart by folding the bars inward, away from the points. If they are opened outwardly, the points will often crack and splinter. It goes without saying, but we guess we should say it anyway; we won't accept returns on any bars that have been damaged by improper handling. Lengthy bars require cross braces. If you elect to not use braces, and there's some bending after stretching canvas, you'll probably kick yourself for not using them. Obviously, you'll have to live with that decision and use braces in the future. There are recommendations posted for each style when you enter the brace page. If you ask for assistance in choosing bars, we may be able to assist, but the final choice will be solely yours. There are many factors that can affect the outcome of stretching canvas, such as the weight (thickness) of the canvas, how much tension is applied to stretch the canvas etc., so any assistance we may offer can't ultimately determine if the outcome will be helpful or not. Again, the choice of style and bracing is your decision to make.
Restocking & Shipping Fees: First, you must contact us within 14 days of the shipment date and you must supply all information and photos if requested. If you decide to return bars, we will credit or refund any merchandise returned to SBW within 20 days of the shipment date as long as it's returned in good-as-new condition. You'll need to send the stretcher bars back at your expense and if all is well with the bars, there will be a 20% re-stocking fee. Shipping and packing charges aren't reimbursed unless we've made a shipping error, in which case we'll send a call tag at our expense for a return. Actual shipping costs incurred when the order was fulfilled, will also be deducted from the issued credit. We don't offer expedited shipments. If you want an expedited shipment you must send us a shipping tag and arrange the pickup through UPS or FedEx. We will pack your order and send the measurements and weight. If you decide to not use an expedited service after receiving the measurement and weight, and deciding to use ground there will be a $30 service charge applied to your invoice to cover the "the skip the line" packing. If you decide to cancel the order, there will be a $60 charge for "skip the line" and restocking. If you received an order you had shipped express, but decide to return it you will have to pay for the return shipping and will be reimbursed for 45% of the product cost, less any damage. If you have used bars and then ask for a replacement, but can't or won't have them shipped back even if we are willing to pay to have them returned due to our error, we are sorry, but that isn't within the realm of reason. It's not that we won't truly listen to your predicament, but there's just a slim chance that we'll find common ground in this situation. Replacements or Returns $2,000 up: Orders $2000 and up have graduated discount rates. Any claims for returns on bulk discount orders must be made and returned at buyers expense within 20 days of shipping the order. Bars returned will be valued at the invoice price paid less the discount level's percentage. For instance, if a bar's retail price is $1.00 and a 20% discount was applied to the order, this bar would be billed at $0.80. The 20% discount rate would apply to the returned bar, which is valued at $0.64 credit. No bars will be accepted for return after 20 days from the shipping date. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. 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