We will offer to replace bars that aren't usable in order to make your order complete. Wood will be wood, and it may change due to humidity or even from how it's stored. Once it leaves our premises, we have no control over their environment. It's your responsibility to check your bars upon arrival. We won't warranty bars beyond two weeks after shipping.

The industry standard is 1/8" deviation over one foot, our standard is much tighter with 1/8" deviation over three feet. Generally, you'll find it to be much more critical than that. We have a very picky crew!

A word about gluing the joints, don't do it. The miters are meant to be expandable if required in the future. Keys, or wedges, are used to expand the miters, thus tightening the canvas. We won't warranty any bars that have been glued, regardless of what the issue may be.

Restocking & Shipping Fees:

If you need to return products, we'll be glad to credit or refund any merchandise returned within 30 days of the purchase date as long as it's returned in good-as-new condition. You'll need to send the stretcher bars back and there will be a 20% re-stocking fee. Shipping and packing charges aren't reimbursed unless we've made a shipping error, in which case we'll send a call tag at our expense for a return. Actual shipping costs incurred when fulfilling the order, will also be deducted from the issued credit.

If you choose an expedited shipment and there's a problem with the order, we will only ship via ground to rectify the order unless you decide to pay for express. If you return an order you have had express shipped, but decide to return it due to product failure, we will reimburse you for what you would have paid for the product plus the ground rate, but not your express charges. As unlikely as it seems, if there's a complete product failure, we will, at our discretion, have the product shipped back to SBW at our expense.

A word of caution: stretcher bars should always be taken apart by folding the bars inward, away from the points. If they are opened outward, the points will often crack and splinter. It goes without saying, but we guess we should say it anyway; we won't accept returns on any bars that have been damaged by improper handling.

If you have used bars and then ask for a replacement, but can't or won't have them shipped back even if we are willing to pay to have them returned due to our error, we are sorry, but that isn't within the realm of reason. It's not that we won't truly listen to your predicament, but there's just a slim chance that we'll find common ground in this situation.

Replacements or Returns $2,000 up:

Orders $2000 and up have graduated discount rates. Any claims for returns on bulk discount orders must be made and returned at buyers expense within 30 days of delivery of the order. Bars returned will be valued at the invoice price paid less the discount level's percentage. For instance, if a bar's retail price is $1.00 and a 20% discount was applied to the order, this bar would be billed at $0.80. The 20% discount rate would apply to the returned bar, which is valued at $0.64 credit.

No bars will be accepted for return after the 30 days from delivery.


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