We will offer to replace bars that aren't usable in order to make your order complete. Wood will be wood, and it may change due to humidity or even from how it's stored. Once it leaves our premises, we have no control over their environment. It's your responsibility to check your bars upon arrival. We won't warranty bars beyond two weeks after shipping. If there are issues with bars, we require photos to ascertain whether or not bars are useable. Also, if we determine bars should be replaced, they will be sent with your next order, unless there's mitigating circumstances that makes us assess a request.

The industry standard is 1/8" deviation over one foot, our standard is much tighter with 1/8" deviation over three feet. Generally, you'll find it to be much more critical than that. We have a very picky crew!

A word about gluing the joints, don't do it. (Stapling later). The miters are meant to be expandable if required in the future. Keys, or wedges, are used to expand the miters, thus tightening the canvas. We won't warranty any bars that have been glued, regardless of what the issue may be. If you staple bars and send them back, they're obviously unsaleable, and will garner no refund. Having said that, instead of using glue, some artists use staples to secure the miters. If they need to be expanded in the future by keys, the staples accommodate minor clevering.

Late shipments caused by weather, getting lost in transit, mistakingly delivered to the wrong address and the list goes on and on, is out of our control. We may be able to assist the carrier in some small way, but the responsibility for delivery is in their hands and not ours. Frankly, it's nearly as bothersome to us as it is to you. For example, if you used the wrong address or it was stolen from your porch, we're not Amazon, we can't be sending out a replacement order. 

Restocking & Shipping Fees:

First, you must contact us within 14 days of the shipment date and you must supply all information and photos if requested. If you decide to return bars, we will credit or refund any merchandise returned to SBW within 20 days of the shipment date as long as it's returned in good-as-new condition. You'll need to send the stretcher bars back at your expense and if all is well with the bars, there will be a 20% re-stocking fee. Shipping and packing charges aren't reimbursed unless we've made a shipping error, in which case we'll send a call tag at our expense for a return. Actual shipping costs incurred when the order was fulfilled, will also be deducted from the issued credit.

We don't offer expedited shipments. If you want an expedited shipment you must send us a shipping tag and arrange the pickup through UPS or FedEx. We will pack your order and send the measurements and weight. If you decide to not use an expedited service after receiving the measurement and weight, and deciding to use ground there will be a $30 service charge applied to your invoice to cover the "the skip the line" packing. If you decide to cancel the order, there will be a $60 charge for "skip the line" and restocking. If you received an order you had shipped express, but decide to return it you will have to pay for the return shipping and will be reimbursed for 45% of the product cost, less any damage.

If you have used bars and then ask for a replacement, but can't or won't have them shipped back even if we are willing to pay to have them returned due to our error, we are sorry, but that isn't within the realm of reason. It's not that we won't truly listen to your predicament, but there's just a slim chance that we'll find common ground in this situation.

Replacements or Returns $2,000 up:

Orders $2000 and up have graduated discount rates. Any claims for returns on bulk discount orders must be made and returned at buyers expense within 20 days of shipping the order. Bars returned will be valued at the invoice price paid less the discount level's percentage. For instance, if a bar's retail price is $1.00 and a 20% discount was applied to the order, this bar would be billed at $0.80. The 20% discount rate would apply to the returned bar, which is valued at $0.64 credit.

No bars will be accepted for return after 20 days from the shipping date.


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Copyright
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Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Stretcher Bar Warehouse, a division of Giclee By The Bay, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
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Notice
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Use of Site
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Participation Disclaimer
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